Refund policy

 Returns & Exchange Policy

At Blue, every piece is more than just a product—it is a work of art that made to last.

We do not reproduce art. Instead, we create unique pieces, each with its own presence and one-of-a-kind details.

 

✦ Order Cancellation & Returns

As every Blue piece is made or customized specifically according to the customer’s selections—including the artwork, fabric colors, and design details—it is considered a personalized, made-to-order product.

For this reason, orders cannot be canceled or returned once production has begun or once materials have been prepared specifically for the order.

Exceptions apply only in the following cases:

* The product arrives damaged.
* The product has a manufacturing or workmanship defect.
* The delivered product does not match the specifications confirmed in the order.

Minor variations resulting from the handmade nature of our products—such as texture, brushstrokes, or slight color differences—are not considered defects, provided they do not affect the quality of the product or deviate from the agreed specifications.

 

✦ Eligible Exchange & Resolution

If your order arrives damaged, contains a manufacturing defect, or does not match the confirmed order specifications, you may submit a request for review.

Once the case has been evaluated, the appropriate solution will be determined based on the nature of the issue. This may include:

* Repairing the item.
* Recreating the item.
* Replacing the item.
* Issuing a refund if repair or replacement is not possible.

If the issue is confirmed to be the responsibility of Blue, we will cover all shipping costs related to the repair, replacement, or return process.

 

✦Conditions for Submitting a Request

To be eligible for review, please ensure that:

* You contact us within 3 days of receiving your order if there is visible damage or a mismatch.
* The item remains in its original condition and has not been used or modified.
* You provide your order number.
* You submit clear photographs of the product and its packaging.
* You keep the original packaging until the review process has been completed.

 

The reporting period above does not affect any statutory consumer rights relating to defects that could not reasonably have been discovered upon delivery.